Privacy policy

Last updated: 13 September 2026

Aveland operates the online store at aveland.com.au. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with Aveland.

Where applicable, we handle personal information in accordance with Australian privacy laws. We also aim to be transparent about our information-handling practices even where a particular legal requirement may not apply.

Information we collect

Depending on how you interact with us, we may collect:

Contact and order information, such as your name, email address, phone number, billing and shipping address, and order history.
Transaction information, such as products purchased, payment method, payment status, refunds and related transaction details. Full payment card or payment-account details are generally processed by Shopify and the payment provider you choose and are not intended to be stored by Aveland in full.
Customer service information, including messages, return or refund requests, photos or other information you provide when contacting us.
Marketing and communication preferences, including whether you have subscribed to marketing communications or asked us to notify you about a product.
Device and usage information, such as IP address, browser and device information, pages viewed, referring pages, interactions with the website and similar analytics or session data collected through cookies and related technologies.

How we collect information

We collect personal information directly from you when you place an order, complete a form, subscribe to communications, contact us or otherwise provide information to us.

We may also collect information automatically when you use our website, and receive information from service providers that help us operate our store, process payments, deliver orders, provide analytics or communicate with customers.

How we use personal information

We may use personal information to:

process payments, orders, fulfilment, shipping and tracking;
provide customer support and manage returns, refunds and product issues;
operate, secure, troubleshoot and improve our website and services;
detect or prevent fraud, misuse and security incidents;
understand website usage and measure the effectiveness of our content and advertising;
send transactional or service communications and, where permitted by law and consistent with your preferences, marketing, product-notification or cart-recovery communications;
maintain business, accounting and transaction records; and
comply with legal or regulatory obligations.

Service providers and disclosure

We may disclose personal information where reasonably necessary to service providers that help us operate Aveland, including:

Shopify, which provides our ecommerce platform, hosting and checkout infrastructure;
payment providers available through our checkout;
couriers, shipping and fulfilment providers;
email and customer-communication providers;
analytics, advertising and website-improvement services, which may include Google Analytics, Meta and Microsoft Clarity where enabled;
professional advisers, accountants, insurers or technology providers; and
government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

Some of these providers may store or process information outside Australia. The countries involved can vary depending on the provider, its infrastructure and the services used.

We do not sell personal information for money.

Cookies and analytics

Our website uses cookies and similar technologies that support essential store functions and may also support analytics, performance measurement and advertising where those services are enabled.

These technologies may collect information about your device and how you use the website.

You can manage cookies through your browser and, where available, the privacy controls presented on our website. Blocking some cookies may affect website functionality.

Marketing communications

We send commercial electronic messages only where we have a lawful basis to do so.

Marketing emails identify Aveland as the sender and include a way to unsubscribe. You can unsubscribe at any time using the link in a marketing email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary order, delivery, account or customer-service messages.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including to complete transactions, provide support, maintain business and accounting records, resolve disputes and meet legal obligations.

Access, correction and deletion requests

You may contact us to request access to, correction of or, where applicable, deletion of personal information we hold about you.

We may need to verify your identity before acting on a request, and some information may need to be retained where required or permitted by law.

Privacy questions and complaints

If you have a privacy question or concern, please contact us at support@aveland.com.au.

We will review the matter and respond within a reasonable period. If Australian privacy law applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this website with the date it was last updated.