Terms of service

Last updated: 13 September 2026

These Terms & Conditions apply to your use of aveland.com.au and purchases made from Aveland. By using our website or placing an order, you agree to these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. About Aveland

Aveland is an Australian online retailer based in Victoria.

You can contact us at support@aveland.com.au.

2. Product information

We take reasonable care to provide current and accurate product descriptions, images, specifications and pricing.

Product colours can appear differently depending on screen settings, and measurements described as approximate may vary within the stated tolerance.

You are responsible for checking that a product is suitable for your intended use before purchase.

Unless expressly stated otherwise, Aveland products are consumer lifestyle or comfort products and are not represented as medical devices or as products that diagnose, treat or cure a medical condition.

3. Prices and payment

Prices are shown in Australian dollars (AUD).

Unless stated otherwise, displayed prices include applicable GST. Shipping charges, where applicable, are shown before you complete checkout.

Payment is processed using the payment methods made available at checkout. We do not guarantee that every payment method will always be available.

4. Orders, acceptance and availability

Submitting an order is an offer to purchase the products in your cart. Orders are subject to acceptance, payment and product availability.

We may contact you or cancel and refund an order where, for example:

• stock is unavailable due to an inventory discrepancy;

• a product or price has been listed in error;

• payment cannot be completed; or

• we reasonably suspect fraud or misuse.

If we cannot supply a paid order, we will refund the amount paid for the affected product or order.

We may apply reasonable quantity limits where necessary to protect stock availability or prevent misuse.

5. Shipping and delivery

Our current shipping rates, delivery coverage and other shipping information are set out in our Shipping Policy, which forms part of these terms.

Delivery and dispatch timeframes are estimates unless we expressly state otherwise.

Delays may occur because of carriers, weather, seasonal demand, address issues or other circumstances outside our reasonable control.

If there is a significant issue with delivery, contact us and we will assist with the carrier investigation.

6. Returns, refunds and consumer guarantees

Change-of-mind returns are governed by our Returns & Refund Policy.

Our change-of-mind policy is separate from your rights under the Australian Consumer Law.

If goods are faulty, damaged, incorrectly supplied, do not match their description or otherwise fail to meet applicable consumer guarantees, you may be entitled to a remedy including repair, replacement or refund depending on the circumstances.

Nothing in our policies limits rights or remedies that cannot legally be excluded.

7. Promotions and discount codes

Promotions, discount codes and special offers may be subject to additional terms shown with the offer.

Unless stated otherwise, offers cannot be exchanged for cash and may be changed or withdrawn before an order is placed.

This does not affect orders already accepted or rights that cannot lawfully be excluded.

8. Acceptable use of the website

You must not misuse our website, interfere with its operation or security, attempt unauthorised access, introduce malicious code, scrape or copy the site in a way that infringes our rights, or use the website for unlawful or fraudulent activity.

9. Intellectual property

Unless otherwise indicated, Aveland branding, website copy, graphics, product photography and other original website content are owned by or licensed to Aveland and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes, but you may not reproduce or commercially exploit our content without permission except where permitted by law.

10. Third-party services and links

Our website may rely on or link to third-party services such as payment providers, social platforms, analytics services and carrier websites.

Those services may have their own terms and privacy practices. A link to a third-party website does not mean we control or endorse all content on that website.

11. Website availability and errors

We make reasonable efforts to keep the website available and information accurate, but we do not promise that the website will always be uninterrupted or error-free.

We may correct errors, update information or temporarily restrict access where reasonably necessary.

To the extent permitted by law, we are not responsible for losses caused solely by events outside our reasonable control.

This clause does not exclude or limit any liability, right or remedy that cannot lawfully be excluded or limited.

12. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time.

The version that applies to a purchase is the version in effect when the order is placed, except where a change is required by law.

14. Governing law

These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws.

Nothing in this clause limits any right you may have under applicable consumer law.

15. Contact

Questions about these terms can be sent to support@aveland.com.au.